Policies

Cancellation & Refund Policy

Effective October 2026 · GST 37AEUFS1972H1ZC · contact@thesreshtaway.com

We stand behind the quality of every product we make. Please read this policy carefully before placing your order.

1. Order cancellation

Orders can be cancelled only before they are dispatched from our facility. To request a cancellation, contact us immediately after placing your order with your order number:

Once an order has been dispatched, it cannot be cancelled.

2. Return and refund eligibility

We accept return and refund claims within 15 days of delivery, strictly in the following cases:

  1. The product received is damaged or defective
  2. The wrong product has been delivered
  3. The product is significantly different from its description on the Site

We do not accept returns or issue refunds in the following cases:

  • Opened or used products, for hygiene and safety reasons
  • Products damaged due to misuse, incorrect storage, or improper handling
  • Change of mind after delivery
  • Products purchased during promotional sales or at a discounted price (unless damaged or defective)

3. How to raise a claim

Contact us within 15 days of delivery with the following information:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and its packaging

Claims raised after 15 days from the date of delivery will not be accepted.

4. Refund process

Once your claim is reviewed and approved:

  • Refunds will be credited to the original payment source (UPI, card, net banking, or wallet) used at the time of purchase.
  • Refunds are typically processed within 5–7 business days from the date of approval.
  • Shipping charges paid at the time of order are non-refundable.

5. Exchanges

In eligible cases (damaged, defective, or wrong product), we may offer a product exchange in lieu of a refund, subject to product availability. If an exchange is not possible, a full refund will be issued.